Customer Service Officers - (Two Post

Azania Bank Limited,

Date Listed: Jul 29, 2013
Phone: +255 22 241 2025
Areas: Dar Es Salaam, Kahama
Application Deadline: Aug 12, 2013


Position Description:
From daily News July 29, 2013
Azania Bank Ltd is a Commercial Bank which has recently recorded fast growth. This growth has created employment opportunities. As for now, there exist vacancies at our Head Office and Branches for those who are willing to join well motivated work teams of Azania Bank family as follows:-
Role and Objective
Effective and effective service 'delivery to customers so as to improve customer profitability.
Tasks and Responsibilities
Manage Customer service desk effectively and efficiently
Manage Accounts Opening/updating/Closing and the related activities
Enter Customer information's in the system for accounts activation
Performa TM/Bank Card and Pin Mailers issuance
Prepare monthly report for Accounts open/c1osed/updated/not updated
Perform SI Bookings
Prepare Customer related correspondences
Perform settlement account reconciliation Perform ATM/Bank card reconciliation
Issue Balance /Bank statement to customers
Perform FDR bookings
Perform ATM reconciliation /Loading of cash and sending report to HQ
Handle aborted /retracted cash
Assist customers on how to activate their ATM Cards to the ATM Machine.
Perform Check book ordering, recording, maintenance, calling customers to collect cheque books, unpaid cheque, and prepare monthly cheque books report, Scan and Link images.
Qualification:
A Bachelor Degree or Advanced Diploma in Marketing or Business Administration with at least TWO years J working experience in Banking Sector. A masters degree will be an added advantage. She/he should be computer Literate.
Remuneration for successful candidates
Attractive remuneration packages await successful candidates to the above posts as per Azania Bank Limited Salaries and Incentive Schemes as reviewed from time to time.
General Information
Only shortlisted candidates will be contact and that they will have to meet all costs associated with their attendance to the interviews. Please note also that successful candidates will be required to meet their relocation costs from wherever they are to new duty station.




Application Instructions:
Azania Bank Limited is an equal Opportunity Employer. Applications must be attached with detailed resume, copies of relevant certificates, names and addresses of at least two referees. Please provide telephone numbers and e-mail addresses of two referees. The deadline for submission of applications is two weeks after the appearance of this advert.
Please apply in confidence to:
Managing Director,
Azania Bank Limited,
Mawasiliano Towers, Sam Nujoma Road
P. O. BOX 32089
Dar es Salaam
Tel No.: 2412025/26/27, Fax No.: 2412028